Jeff, [your roofing crew] did great. To me the roof looks marvelous and I look forward to you checking it out soon. I will give it a thorough exam in the morning, a walk around but it looks like they cleaned up well. I was also thrilled to see a woman on the roof crew! They took care of my loose fascia piece, the gutters are done and everything looks lovely to me. Thanks for all your help.
Jeff, they did great. To me the roof looks marvelous and I look forward to you checking it out soon. I will give it a thorough exam in the morning, a walk around but it looks like they cleaned up well. The only bad thing… and I think they felt bad… my DISH satellite is not getting a signal. I will just have to miss Grey’s Anatomy tonight and it is going to be tough. At first I could not even get thru to DISH but I persisted and redialed several times. Finally got a lovely young woman and they will be here in the morning to reset and get my signal back. Of course there will be a charge but oh well. As I said to Alex, the woman ho helped me… If missing my tv show tonight is my biggest problem I am a very lucky person. I was also thrilled to see a woman on the roof crew! They took car of my loose fascia piece, the gutters are done and everything looks lovely to me. Thanks for all your help. Happy almost Easter!
Blackstone first provided services during the derecho a few years ago. Blackstone assisted our company thru the complicated process of an insurance claim. We had a storm again this year. I called Blackstone and again the process was smooth. It is reassuring to know there is someone on your side when tragedy happens.
The buyers and I have landed on a deal for the home and I have officially sold the home. At this time, I will not move forward with either roofing options. I will strongly recommend the buyers (Paul and Renee Horner) to use Blackstone and let them know how great of a company Blackstone is and the excellent customer service the team provides. Also, I want to tell you, Jeff, how thankful I am for your honesty and your willingness to show up for an assessment/estimate when other roofing companies did not after they had communicated a date/time. I am very impressed with how you lead this company. I received a very prompt response after I submitted an online inquiry. And it is obvious you care for customers and doing what is best for them, not about how your company can most profit. Your excellent customer service will go a long way and help the company thrive. No doubt Blackstone is a company of integrity. You have gained a customer for life — Blackstone will be the first I contact for future home exterior needs.
I had a younger gentleman from Blackstone stop by on Wednesday who
walked around my house with a magnet and picked up/cleaned up any nails or
debris from the repairs done. He was super nice, diligent, and thanked me
for choosing Blackstone. Only a few days before I had noticed a few nails
here and there in the grass so it was awesome to see that be taken care of.
He was going to attempt loading the soffit box into his truck but it
wouldn’t fit so it’s still here.Just wanted to let you know that I couldn’t appreciate the service I’ve
gotten from you guys any more. I had 3 other contractors flake out on me
before I contacted you and from the start you were locked in. Let me know
on the roof repair thing timing wise and when complete I’ll get you paid
ASAP. Thanks again!
